Monitoring finding · EXC-008
ServiceNow integration failing — change and access tickets not syncing
Control CHG-02ServiceNow ITSMDetected 9 Oct 2026Severity low
CHG-02 · monitored control
Emergency changes are retrospectively approved
ServiceNow integration failing — change and access tickets not syncing
automated test
- Reasoning
- Integration user password expired; 401 since 2026-10-05. CHG-02 and ACC-02 tests for ServiceNow return 'error'; GitHub/Entra evidence still collected.
- expected
- Not recorded
- observed
- Not recorded
- Action / owner
- ○ No data available
None
No review signal applies to this finding.